Commerce, its role as an Internet society service provider or storage host was merely technical,
passive and neutral, finding that the portal exercised control over the publication of comments.
Complaints, procedure and composition of the Court
Relying on Article 10 (freedom of expression), Delfi complained that the Estonian civil courts found it
liable for comments written by its readers.
The application was lodged with the European Court of Human Rights on 4 December 2009.
Judgment was given by a Chamber of seven judges, composed as follows:
Isabelle Berro-Lefèvre (Monaco), President,
Elisabeth Steiner (Austria),
Khanlar Hajiyev (Azerbaijan),
Mirjana Lazarova Trajkovska (“the Former Yugoslav Republic of Macedonia”),
Julia Laffranque (Estonia),
Ksenija Turković (Croatia),
Dmitry Dedov (Russia),
and also André Wampach, Deputy Section Registrar.
Decision of the Court
Article 10 (freedom of expression)
Firstly, the Court considered Delfi’s argument that EU Directive 2000/31/EC on Electronic
Commerce, when transposed into Estonian law, had limited its liability for the defamatory
comments of its readers. It found that it was for the domestic courts to resolve issues of
interpretation of domestic law and did not address the position under EU law. The national courts
had relied on the provisions of the civil code to find Delfi liable and sanction it; the interference with
the portal’s right to freedom of expression had therefore been lawful and complied with the
“prescribed by law” requirement under the Convention.
The Court further noted that Article 10 allowed freedom of expression to be interfered with by
member States in order to protect a person’s reputation, as long as the interference was
proportionate in the circumstances. The essential question was therefore whether this interference
was proportionate, given the facts of the case.
In assessing this question, the Court assessed four key issues. First, the context of the posts. The
comments had been insulting, threatening and defamatory. Given the nature of the article, the
company should have expected offensive posts, and exercised an extra degree of caution so as to
avoid being held liable for damage to an individual’s reputation.
Second, the steps taken by Delfi to prevent the publication of defamatory comments. The article’s
webpage did state that the authors of comments would be liable for their content, and that
threatening or insulting comments were not allowed. The webpage also automatically deleted posts
that contained a series of vulgar words, and users could tell administrators about offensive
comments by clicking a single button, which would then lead to the posts being removed. However,
the warnings failed to prevent a large number of insulting comments from being made, and they
were not removed in good time by the automatic-word filtering or by the notice-and-take-down
notification system.
Third, whether the actual authors of the comments could have been made liable for them. The
owner of the ferry company could, in principle, have attempted to sue the specific authors of the
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